Refund policy

We are 100% committed to customer satisfaction and offer refunds/replacements on a case-by-case basis. If you aren’t completely satisfied, please reach out to us within 14 days of your online order. In the rare chance that product has arrived thawed out please contact us to discuss options/refund.We may request from you a description of the product, lot number and photos of the product packaging. We want to hear your feedback. DePuma’s is not responsible for delays in shipping due to FedEx or weather conditions.